Thank you for shopping at Zentovia LLC (https://zentoviallc.com/). We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it.
• The item must be in its original packaging, including all accessories, manuals, and documentation that arrived with the product.
• Your item needs to have the receipt or proof of purchase.

2. Non-Returnable Items Certain items are not eligible for returns or refunds, including:

• Gift cards.
• Downloadable software or digital products.
• Items on clearance or marked as “Final Sale”.
• Products damaged due to customer misuse, improper handling, or lack of care.

3. Refunds Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies (usually 5-10 business days).

4. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., wrong item or defective item delivered).

5. Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately within 48 hours of delivery by sending clear photos of the damage along with your order details to our support email.